Q: How do I set up my Fiturbo U3 Tracker?
A: For information on setting up the tracker, please refer to the user guide for Fiturbo Synchronization Software v2.x here: http://www.fiturbo.com/product_help/charging-your-fiturbo-u3-activity-sleep-tracker#one_one
Q: How do I fix the error “device ID and the user ID must be consistent”
A: You need to reset the device. Before you reset your device, please read the following help page: http://www.fiturbo.com/product_help/fiturbo-synchronization-software
Q: What do I do when I get a security warning during download or installation?
A: If you get an IE-notification saying that the software “is not commonly downloaded” or a “Security Warning – Unknown Publisher” message during download or installation, you may safely ignore this. The publisher of the synchronization software is fiturbo.com and it does not contain any type of malware or adware if you obtain it directly from our site: http://www.fiturbo.com/download
Q: Why didn’t I receive the confirmation e-mail?
A: There are several possible reasons:
1. The email with confirmation link went to Spam.
2. You provided invalid email address when you created your account.
3. Your email service provider rejects emails from unknown senders.
Here are the solutions:
Please check your Junk/Spam folder and your Deleted folder.
If you are still unable to locate the confirmation e-mail, please contact our Support team to get assistance.
Q: How do I fix the error of “Invalid activation key”?
A: That normally means your account is already active. You can ignore the error and sign in. If you can’t sign in, please contact our Support team to get assistance.
Q: Why can’t I get the device charged?
A: If the battery is not charging, please refer to the help page here:
If the problem still cannot be solved, please contact us or the dealer from whom you purchased your device.
In order to prevent problems with the battery, please charge the device before the battery is drained.
Q: Why are tracking data missing or incorrect?
A: The reason that data are missing or incorrect may be that they have not been successfully uploaded to Fiturbo.com.
For more on this please refer to the help page here:
Fiturbo is a start-up project created by a couple of enthusiasts of Internet, Open Hardware, Outdoor Sporting and Design across Japan, China and the US.
‘Fiturbo U3 Activity & Sleep Tracker’ and the cloud-based website Fiturbo.com was launched on May, 2013. Architectured on the ‘Web of Things’ model, Fiturbo is dedicated to encouraging people be more sportive and could experience more fun from the excises.
Fiturbo U3′s prototype product is designed in Tokyo, Japan before mass production in Guangdong, China.
After a couple of months’ beta test, Fiturbo U3 is officially promoted into US online market in June, 2013 through marketplaces like Amazon, eBay etc. During the trial sale period, it’s only sold at a very limited sale price of $39.99 Only.
U3 will soon enter into United Kingdom, Germany, France and other main consuming markets.
Make Fiturbo your fitness’ turbo enginee.
The hectic life is not an excuse to drop off your exercises. The fear of running alone is not an excuse.
As in the Fiturbo community, someone is enjoying the running 20,000 KMs away at your same time.
Get some exercises, and say a big hi to your Fiturbo mate.
Fitness Platform: You can setup your profile,
your fitness target and view your excise data on the
cloud-backed www.fiturbo.com. Yes you can meet up
and discuss with other Fiturboer there.
Wearable Device: Simply put on the Fiturbo U3
device with you, and all your moving data will be
automatically captured and recorded before uploading