Q: How do I set up my Fiturbo U3 Tracker?

A: For information on setting up the tracker, please refer to the user guide for Fiturbo Synchronization Software v2.x here: http://www.fiturbo.com/product_help/charging-your-fiturbo-u3-activity-sleep-tracker#one_one

 

Q: How do I fix the error “device ID and the user ID must be consistent”

A: You need to reset the device. Before you reset your device, please read the following help page: http://www.fiturbo.com/product_help/fiturbo-synchronization-software

 

Q: What do I do when I get a security warning during download or installation?

A: If you get an IE-notification saying that the software “is not commonly downloaded” or a “Security Warning – Unknown Publisher” message during download or installation, you may safely ignore this. The publisher of the synchronization software is fiturbo.com and it does not contain any type of malware or adware if you obtain it directly from our site: http://www.fiturbo.com/download

 

Q: Why didn’t I receive the confirmation e-mail?

A: There are several possible reasons:

1. The email with confirmation link went to Spam.

2. You provided invalid email address when you created your account.

3. Your email service provider rejects emails from unknown senders.

Here are the solutions:

Please check your Junk/Spam folder and your Deleted folder.

If you are still unable to locate the confirmation e-mail, please contact our Support team to get assistance.

 

Q: How do I fix the error of “Invalid activation key”?

A: That normally means your account is already active. You can ignore the error and sign in. If you can’t sign in, please contact our Support team to get assistance.

 

Q: Why can’t I get the device charged?

A: If the battery is not charging, please refer to the help page here:

http://www.fiturbo.com/product_help/usb-connection-not-working-tracker-battery-not-charging

If the problem still cannot be solved, please contact us or the dealer from whom you purchased your device.

In order to prevent problems with the battery, please charge the device before the battery is drained.

 

Q: Why are tracking data missing or incorrect?

A: The reason that data are missing or incorrect may be that they have not been successfully uploaded to Fiturbo.com.

For more on this please refer to the help page here:

www.fiturbo.com/product_help/why-are-data-missing-in-my-dashboard